Privacy Policy
Last updated: 11 November 2026
Gigstow ("we", "us") is run by Bear Bright Studios Ltd, 2 Kingston Avenue, Margate CT9 5NH, United Kingdom. Company number 15507674, registered in England and Wales. We decide how your personal data is used, which makes us its controller under UK data protection law. Questions or requests: hello@gigstow.com. ICO registration number: ZB837228.
What we collect and why
| Data | Where it comes from | Why we use it | Lawful basis |
|---|---|---|---|
| Your email address | You, when you sign in | To create your account, send your sign-in codes and contact you about your account or subscription | Contract |
| Account details: sign-up date, trial end date, subscription status, monthly or yearly plan, paid-until date, Stripe customer ID | Created by the app and sent to us by Stripe | To work out what your account can do (trial, Pro or view-only) | Contract |
| Your saved plans: plan names, trucks, cases, weights, notes and anything else you type in | You | To store your plans and show them to you on any device | Contract |
| View-link codes | Created when you make a crew link | To let people you send the link to open that plan | Contract |
| Technical data: IP address, browser type, time of each request | Collected automatically by our hosting providers | To keep the service running and secure | Legitimate interests |
We never see or store your card details. You enter them on Stripe's payment page.
Plans can hold whatever you type, including other people's details such as crew names. Only add other people's personal data if you need it for the job.
Payments
Payments are taken through Stripe's Managed Payments service. Stripe is the seller ("merchant of record") for your subscription. It collects your name, payment details, billing address and country to take payment and handle VAT. For that data Stripe is a separate controller under its own privacy policy.
Stripe tells us only what we need to run your account: your Stripe customer ID, subscription status, plan and paid-until date. Charges appear on your statement as LINK.COM*.
Who we share data with
We use these providers to run Gigstow. Each processes data only on our instructions.
| Provider | What it does for us | Where data is held |
|---|---|---|
| Supabase | Accounts, sign-in and the database of saved plans | London, UK (eu-west-2) |
| Resend, Inc. | Sends sign-in code emails | USA (company); emails sent from Ireland (EU) |
| Cloudflare | Hosts the app's web pages | Global network |
We don't sell your data, show adverts or use analytics or tracking tools.
Some providers are based in, or process data in, other countries. Where data leaves the UK, we rely on UK adequacy regulations or the safeguards in their data processing terms, such as the UK International Data Transfer Addendum.
We may also disclose data where the law requires it.
Crew view links
A view link lets anyone who has it see that plan, without an account. Treat it like a password and only send it to people who need it. We collect nothing about people who open a view link, apart from the hosting providers' technical data above. You can switch a link off at any time with Stop link in the Plans tab. It stops working straight away.
How long we keep data
- Account and plans: for as long as you have an account. If an account has had no sign-ins and no subscription for 24 months, we'll email you, and delete it if you don't reply within 30 days.
- Deletion on request: we delete your account and plans within 30 days of you asking. Backup copies are overwritten within a further 30 days.
- Payment records: Stripe keeps these for as long as tax and financial law requires.
- Hosting logs: kept for the short periods our providers set.
What the app stores on your device
The app saves your sign-in session, your settings and copies of your plans in your browser's local storage. It also keeps its own files on your device so it works offline. These are needed for the app to work, so we don't ask for consent. We don't use cookies for advertising or analytics.
Your rights
You can ask us to:
- give you a copy of your data (you can also export your plans as CSV in the app)
- correct anything that's wrong
- delete your data
- restrict or object to how we use it
- send your data to you or another service in a usable format
Email hello@gigstow.com. We'll reply within one month.
If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Children
Gigstow is a work tool for adults. It isn't meant for anyone under 18.
Changes to this policy
If we make a significant change, we'll email you before it takes effect. The date at the top shows when this policy last changed.